Terms of Service
Understanding
The terms and conditions below apply to all coaching and mentoring services provided by Steady Focus Coaching, to any individual or organization (“the client”) and constitute the contract for the service to be provided by Steady Focus Coaching for the client. The term ‘coaching’ as here used covers career coaching and business coaching for clients and where applicable includes mentoring, resume writing, or development training services provided for clients or others.
Coaching is not psychological counseling or any type of therapy, and should not be construed as such.
The date of purchase of any service provided by Steady Focus Coaching shall be deemed to be the start date for the service. When a client is unhappy with any of the terms and conditions, they can contact Steady Focus Coaching to discuss any concerns prior to the first coaching session or any other service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Responsibility & Commitment
Steady Focus Coaching will coach the client to set and achieve goals that will lead towards the desired outcomes for the client. The client has sole responsibility for any decisions he/she may make, in the coaching process. The Client is solely responsible for implementing the techniques or learnings discovered through coaching. The Client releases the Coach of all liability pertaining to the services rendered in the coaching relationship. Steady Focus Coaching accepts no liability for the client’s actions. Steady Focus Coaching has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement or their desired outcomes or goals.
Clarity & Style
Steady Focus Coaching will discuss with the client their preferred style of coaching. The client is encouraged to talk openly and candidly with the coach, including any concerns with the coaching process. Steady Focus Coaching welcomes and promotes openness and honesty.
Steady Focus Coaching is continually striving to ensure a quality standard of service to the client. During or at the end of the coaching session or series, client feedback about the service is welcomed.
Confidentiality
Personal information or business information supplied to Steady Focus Coaching by the client in coaching sessions will be treated as confidential and not disclosed to a third party without the client’s prior permission, save where required by law.
Steady Focus Coaching agrees to keep all information strictly confidential, except in those situations where such confidentiality would violate the law or there is an imminent threat of serious injury to oneself or another.
All documentation and information relating to the client will be held according to the Data Protection 1998, except as permitted by the client in writing or as required by law.
The Coach engages in training and continuing education with the International Coach Federation (ICF) to maintain ICF Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By agreeing to these terms, the Client agrees to have only his / her name, contact information, start, and end dates of coaching to be shared with ICF staff and other parties involved solely for the purpose of verifying the coaching relationship, no personal notes will be shared.
Your use of this Site
You are solely responsible for any information submitted by you to the Website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to the Website. We reserve the right to remove any information supplied by you from the Website at our sole discretion, at any time and for any reason without being required to give any explanation.
Steady Focus Coaching will use information supplied by you to aid the coaching process and associated recruitment and administrative functions as well as to facilitate the purchase of training courses made through this website. We will process any data which you provide in completing the online registration or application forms and any further forms, assessments or personal details which you complete or provide to us when using the Website in accordance with relevant data protection legislation. We explain more about your personal data in our Privacy Policy.
Coaching Procedure
The coaching schedule will be arranged between Steady Focus Coaching and the client and can be booked up to 1 month in advance. The frequency of coaching sessions will be recommended based on a professional assessment of the client’s requirements. This recommendation or plan may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement. Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
The number of coaching sessions will be agreed at the start of coaching between Steady Focus Coaching and the client and confirmed by email or written correspondence. Where no specific number is agreed, sessions will be provided on a session by session basis. Full payment is due before the first session unless otherwise agreed and specified with the client. Additional sessions can be booked thereafter.
The length of each session is usually 45 minutes and may vary based on the service offered by Steady Focus Coaching to the client.
Coaching will take place between the client and their coach by mutual agreement, via Zoom or by telephone.
Steady Focus Coaching may assign the client tasks or exercises to complete between coaching sessions. Not completing these tasks may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. Where possible, clients are requested to submit any information relating to assignments at least 48 hours before the coaching session when they are to be discussed. Steady Focus Coaching will provide feedback on completed assignments during coaching sessions.
The client may contact Steady Focus Coaching by phone or email between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen as a necessary part of the coaching process. Steady Focus Coaching will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
Payment
In return for the fees payable by the client (or by a third party on their behalf), Steady Focus Coaching agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
Fees can be paid online using the Paypal payments or Stripe online platforms. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by Steady Focus Coaching in advance of a coaching session, Steady Focus Coaching is not obliged to provide the session.
Refund & Cancellation Policies
To ensure that coaching clients are committing to achieving their coaching objectives, all purchases of retreats and assessments are final and non-refundable.
Individual Sessions Refund Policy:
48 hour advance cancellation notice of individual sessions to avoid session charge and be eligible for a refund.
Coaching packages must be used within 6 months of purchases.
If cancelling future services purchased as part of a package and services have begun, a pro-rated cancellation plus 10% admin fee for future sessions will be provided.
Online Course Refund Policy:
Notice of cancellation within 7 days of purchase of course to be eligible for a full refund. Access to course will be removed upon notice of cancellation.
Group Coaching and Workshops Refund Policy:
Notice of cancellation 10 days prior to 1st group coaching to be eligible for a full refund. After services have begun, no refunds will be given.
Please submit your refund request to sumom@steadycoaching.com.
Rearranging Sessions
If the client needs to rearrange a coaching session, they should provide at least 24 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 24 hours’ notice has been given. In exceptional circumstances Steady Focus Coaching may need to rearrange a coaching session; in these circumstances, Steady Focus Coaching will use reasonable measures to provide a mutually satisfactory alternative appointment with the client.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Steady Focus Coaching can decide to terminate the service to the client early and not provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Steady Focus Coaching where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
There may be occasions when Steady Focus Coaching may recommend to the client that they seek an alternative service more suited to their current needs. In this event, Steady Focus Coaching will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Steady Focus Coaching does not accept any liability for the outcome of any decisions the client choses to make.
Medical Disclaimer
Whilst every care is taken in the preparation of professional/corporate coaching services, Waves of Change does not warrant that the information provided is in every respect accurate or complete, and they are not responsible for any errors or omissions or the results obtained from the use of such information. Users are encouraged to confirm any such information or advice received with other qualified sources, and if necessary obtain medical or psychiatric advice from suitably qualified professional personnel. The professional/corporate coaching information and services provided and purchased from this website is designed to help you to achieve your future goals and ambitions, it does not provide counselling or therapy. If for any reason you believe that you may be suffering from any psychological or medical condition, you are strongly advised to consult a qualified physician.
Technical Disclaimer
This website, and any files or documents that you download from it, are not guaranteed to be free from any so-called computer viruses or malicious codes, and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment.